How we handle personal information for enquiries, bookings and travel.
Wild Gaze Safaris Ltd uses personal information to plan and deliver your safari. This policy sets out what we hold, why we hold it, and how it is managed. It should be read with our Terms & Conditions.
Wild Gaze Safaris Ltd, Iringa, Tanzania, is the controller of personal information described here.
We handle personal information under the Personal Data Protection Act, 2022 of Tanzania. For guests in the European Economic Area and the United Kingdom, we apply the corresponding standards of GDPR and UK GDPR.
From the website booking form and other correspondence: name, email, telephone, country, chosen itinerary, group size, travel dates, and any notes you send us.
To confirm and operate a booking: passport and nationality details, dates of birth where a lodge, airline or park requires them, an emergency contact, dietary or medical information relevant to the trip, and payment references. Card numbers are not stored on this website.
Website hosting and font services receive ordinary technical data such as IP address. We do not use advertising or analytics cookies, and we do not sell personal information.
| Use | Purpose |
|---|---|
| Enquiries and quotations | To respond and prepare your itinerary |
| Bookings and payments | To confirm deposits, balances and travel dates |
| Operations | To reserve lodges, parks, vehicles, flights and guiding |
| Permits | To complete TANAPA, NCAA and similar entry requirements |
| In-trip arrangements | To brief lodges and guides on diet, access or medical needs you have given us |
| Accounts | To issue invoices and keep tax records |
| Trip communication | To send information about your booking |
Dietary and medical notes are used only for the people who need them to look after you in camp.
Information is shared with the parties required to complete your arrangements:
| Party | Role |
|---|---|
| Formspree | Website enquiry delivery |
| Hosting and email providers | Website and correspondence |
| Messages you send on that channel | |
| Lodges, camps, airlines, car hire and guides | Accommodation, meals and logistics |
| Park authorities | Entry permits |
| Banks and mobile-money operators | Payment |
| Accountants, insurers and legal advisers | Company records |
| Public authorities | Where the law requires it |
Wild Gaze Safaris Ltd is based in Tanzania. Some providers we use operate in other countries, including the United States and the European Union. They are used to run the website and to process your booking.
| Record | Period |
|---|---|
| Enquiries that do not become bookings | Up to 24 months |
| Confirmed bookings, permits and invoices | 5 to 7 years, or longer where a claim remains open |
| Passport copies | Until the trip is complete and permit queries are closed |
| Email and WhatsApp correspondence | With the related booking file |
Access to guest information is limited to staff who need it to deliver the safari. The website is served over HTTPS. Where a data incident must be reported, we will notify affected guests and the Personal Data Protection Commission.
This website does not set advertising or analytics cookies. Hosting and font services may use their own technical cookies. Any future change to that practice will appear in this policy.
Bookings are made by adults. A child’s name or age may appear on a family file submitted by a parent or guardian.
You may request access to, correction of, or deletion of your personal information, and you may object to certain uses, subject to our legal and operational obligations.
Write to info@wildgazesafaris.co.tz with the subject “Privacy request”. We will confirm identity and respond within a reasonable time, and within one month where GDPR applies.
Complaints may be made to the Personal Data Protection Commission of Tanzania, or to your local authority if you are in the EU or the United Kingdom.
Links to Facebook, Instagram, TripAdvisor and similar services are governed by those organisations’ own policies.
This policy may be revised as our operations change. The date above is the current version. Confirmed guests will be notified of material changes using the email on their booking file.
info@wildgazesafaris.co.tz
P.O. Box 1585, Iringa, Tanzania